Frequently Asked Questions
Everything you need to know about your Cristallini experience.
How do I determine my correct size for a Cristallini gown?
We provide a detailed size guide on each product page. Since many of our pieces are couture-inspired, we recommend measuring your bust, waist, and hips accurately. If you are between sizes, we suggest ordering the larger size to allow for professional tailoring.
Do you offer international shipping?
Yes, Cristallini ships worldwide via premium couriers like DHL and FedEx. Shipping costs and delivery times vary by destination and are calculated at checkout.
What is your return policy for evening wear?
We accept returns on unworn items with all original tags attached within 14 days of delivery. Please note that custom-made or altered gowns are final sale and cannot be returned.
How long does it take to receive a 'Made-to-Order' piece?
Made-to-order items typically require 4 to 6 weeks for production, as each garment is handcrafted by our skilled artisans. You will receive a notification with tracking details once your order is dispatched.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are processed through a secure, encrypted payment gateway.
Can I request custom modifications to a design?
We offer limited customization services for certain collections. Please contact our concierge team at [email protected] to discuss specific requests such as color changes or minor structural adjustments.